Need to return something? Not a problem. Send back any item you don't love within 10 days of receipt. All orders over $75 receive free return shipping for store credit only. If you'd like a credit card refund instead, you will be refunded the full amount, minus $5.95 for the cost of return shipping. Items that are marked FINAL SALE are non-refundable and non-exchangeable.
Please return your purchase in unused condition, with its original packaging and all accessories, hand tags etc. intact. Please take a look below for specific instructions regarding your merchandise.
10-Day Hassle Free Returns
All orders over $75 receive free return shipping. Call customer service at 888-888-6645 to receive your return label by email. Orders under $75 are deducted $5.95 for return shipping.
When Will My Credit Card Be Credited?
Please allow one to two billing cycles for your credit to appear on your statement.
Help! My Order Arrived Damaged.
Please call Customer Service right away at our toll-free number: 1-888-888-6645.
How Do I Return an Item?
Simply call customer at 888-888-6645 to receive your return label for return shipping.
How Do I Make an Exchange?
Exchanges for the same item in a different size may be sold out. We try to accommodate all request for an exchange. In the event your requested item is unavailable, we will credit your account.
Have a Different Question?
Check out our FAQs for answers to our commonly asked questions. Learn More ?
We can accept returned merchandise for up to 10 days from the date you originally received it. Because our fabulous looks change every day as we find the latest fashion styles for you, our 10-day returns gives you time to return a purchase, while helping us to keep our merchandise assortment current and in season. Items that are marked FINAL SALE are non-refundable and non-exchangeable.
When Will My Account be Credited?
Once your return has been received and accepted, please allow 48 hours for your store credit to appear on your account. We will email you with a credit confirmation as soon as the return is processed.
Will I Be Charged for Return Shipping?
You receive free return shipping for orders over $75. Orders under $75 are charged $5.95 for return shipping.
Will I Be Charged Shipping for my Exchange Order?
Orders over $75 are not charged shipping for exchanges. Orders under $75 are charged the standard $5.95 shipping rate.
Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
No, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.
How Do I Make an Exchange?
Follow these steps:
Check the website to see if the item you would like to exchange is in stock. Many items sell out quickly.
If it's available, call customer service to request the exchange. Customer service will email a return label and reserve the exchange item.
If your outgoing exchange shipment is less than $75, the standard shipping fee of $5.95 applies.
Unfortunately, items received after the 10-day return period cannot be accepted for a refund or exchange. Your package will be returned to you at your expense. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.
Can I return an item without using your return label?
Yes, you may use the carrier of your choice. Simply address your return package to the DailyLook.com return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information such as FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable for orders under $75.